Shipping + Returns
ORDER & SHIPMENT CONFIRMATION
After placing your order, you will receive an email confirmation confirming your order details. Shortly after confirmation, you will receive a shipping confirmation email along with a tracking number once your order is on its way.
Orders are typically processed within 2-14 business days. The Story Cloth Shop ships packages via either USPS or UPS ground. Once an order is shipped, it can take 1-5 business days to arrive depending on where you are located.
ONLINE RETURN POLICY
If you are not completely satisfied with your purchase, it may be returned for full refund within 14 days of receipt of delivery. Before returning, please send an email to firstname.lastname@example.org to initiate the return with your original order number.
You will be responsible for the cost of postage/courier for returned goods unless the original item was shipped in error. All refunds will be credited for the original amount paid, less shipping fees, except in the case of a defective item or incorrect shipment.
Items returned after the full refund period can be exchanged within 30 days of the date of purchase for another purchase of equal value or for a merchandise credit. If the same product is not available, an item of equal value will be offered or a merchandise credit will be issued.
Please send returns to:
The Story Cloth Shop
Attn: Returns Department
304 SE Hearthwood Blvd #1124
Vancouver, WA 98687